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Product Support

Policies & Support Info

Return Policy

How do I start a return?

You have 30 days from delivery to send your Venty back. It should be in like-new shape, in its original box, with every accessory and your proof of purchase.

Items that arrive damaged, faulty or wrong are refunded in full, shipping included. To begin, reach our team through the contact page with your name, order number and the reason, and we will reply with the next steps.

Everything is explained in our Refund Policy.

Warranty Info

What is the warranty?

Each Venty product includes a free one-year limited warranty, counted from the day it is delivered — no extra plan to buy.

Covered: defects in materials or workmanship during normal home use. If a covered defect shows up, we repair it, swap it for the same or a similar model, or refund it.

Not covered: everyday wear, cosmetic marks, slow battery ageing, drops, liquid, misuse, incompatible chargers or voltage, commercial use, unauthorised repairs and consumables such as aroma tabs.

Making a claim: send your order number, a short description and a photo or video through the contact page or the troubleshooting page. Full terms are in our Terms of Service.

Parts & Accessories

What if I need a part & accessory?

Replacement parts and accessories are listed on our Parts & Accessories page.

Heads-up: the new replacement remotes pair only with Venty Fans bought from 2023 onwards.

Shipping Policy

Shipping policy

Orders that are in stock normally leave our warehouse within 1–2 business days, and U.S. deliveries usually take 3–7 business days after that. A tracking link is emailed as soon as your parcel ships.

Alaska and Hawaii can need about 7–10 extra business days. International delivery times vary, and the rate for your country is shown at checkout.

See our Shipping Policy for every detail.